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Frequently asked questions

Mobi-B works on various types of mobile phones. All you need is:

  • You handset should support one of the following platforms: Google Android™ (v. 2.3 and higher), Apple iPhone® (iOS v. 8 and higher), Microsoft Windows Phone™ (8 and higher);
  • You should have mobile Internet enabled, or be connected to a WiFi Internet network.

2Does my bank support Mobi-B?

In order for you to use Mobi-B services, your bank has to be part of the system. You can find a list of all banks in the section "Participants".

3How can I send money through Mobi-B?

Mobi-B allows you to transfer money through your mobile phone to other registered users of the system. In order for you to send money, the other party must have entered IBAN for receiving money transfers. This IBAN can be entered through the app from the menu "Settings">"IBAN".

Please note that IBAN must be capitalized.

BORICA AD is not responsible for any incorrectly entered IBAN.

4If I send money through Mobi-B today, when will the recipient receive it?

The recipient will immediately receive SMS notification, about the money sent from another subscriber in the Mobi-B, as well as who has transferred it.

The transferred amount will be accessible by the recipient after a settlement performed in accordance with the BORICA and the bank's rules.

Settlement of the transaction files received in BORICA is executed  two times a day – at 09:30 h and 14:00 h.

If you send money through mobb from 00:30 h to 11:00 h and the recipient has indicated IBAN in the same bank that has issued the card of the sender, then BORICA will process and submit this transaction to the bank and the recipient will receive the money before 14:00 h on the same day;

If you send money through mobb from 00:30 h to 11:00 h and the recipient has indicated IBAN in a mobb partner bank, different from the sender’s bank, then BORICA will process and submit this information in 14:00 h and the recipient will receive the money until the end of the day;

If you send money through mobb from 11:00 h to 00:30 h and the recipient has indicated IBAN in the same bank that has issued the card of the sender, then BORICA will process and submit this transaction to the bank and the recipient will receive the money before 12:00 h on the next day;

If you send money through mobb from 11:00 h to 00:30 h and the recipient has indicated IBAN in a mobb partner bank, different from the sender’s bank, then BORICA will process and submit this information in 09:30 h on the next day and the recipient will receive the money after 12:00 h on this day;

If the transfer is ordered during the weekend or after 11:00 h on a working day before the weekend, the settlement is performed at 09:30 h on the first working day after the weekend and the recipient will receive the money until noon on the same day (if the bank account is in the same bank as the sender’s) or until the end of the day (if the bank account is in a bank different from the sender’s bank).

5I cannot send money through Mobi-B. Why?

Please note that in order to send money to a Mobi-B friend, the following conditions have to be met:

  • The recipient needs to be registered in Mobi-B with the phone number that you enter when you initiate the transfer;
  • The recipient needs to have set IBAN for receiving money transfers;
  • There need to be enough funds in your card to make the transfer.

6What are the requirements to the IBAN for receiving money transfers?

You can enter IBAN for receiving money transfers from the "Settings"> "IBAN" menu.

IBAN must be of an account held at a Mobi-B partner bank. It needs to be capitalized.

BORICA is not responsible for incorrectly entered IBANs.

7Are Mobi-B services charged?

BORICA AD does not charge subscripion fees for Mobi-B.

The bank that has issued your card charges a fee for the services: "Balance", "Last 5 transactions", "Cash-M Transfer" and "P2P Transfer" (sending money to a friend at Mobi-B). Your bank can provide you with additional information about the fees for these services.

"Card locking and unlocking" and "Generating a dynamic CVC/CVV 2 code" services are free of charge for all cardholders of banks participating in Mobi-B.

 

8How to register a second card?

To add a card you simply need to generate an activation code (at an ATM or online). The card will be shown in your app as inactive and once you enter the activation code obtained at the ATM or from the bank statement, you will be able to use the card in Mobi-B.

9Can I delete my card?

Yes. You can delete a card from the menu Settings > Cards.

10Can I add a card that has already been deleted?

Yes. Please follow the standard ATM or online registration procedure.

11What to do if my card get stolen?

In case your physical card has been stolen, you have to follow the policy of your card issuer (your bank). For higher security you could use Mobi-B to lock the stolen card but this will not withhold your obligation to notify the bank that has issued the card.

12How many cards can I register? How much does it cost?

You can register as many cards as you want in one app, free of charge. You just need to make sure that these cards have been issued by Mobi-B's partner banks.

13What does it mean to lock a card?

This means that no one can use the card:

  • to withdraw cash;
  • to make payments;
  • to obtain information about the balance or the last 5 transactions;

Locking the card protects it from improper use and guarantees that only the person that can unlock it is able to use it.

14I blocked my application. What should I do?

In the event that you enter incorrect password more than 3 times, Mobi-B will be blocked. In this case you should go through the unblocking procedure, which is the same as the card registration procedure.

This means that you should go to an ATM or visit the webpage for online registration. You should use one of the cards that you have previously registered in Mobi-B.

Note that you will immediately receive an activation code at an ATM, while online you will need to find it in your statement (at a bank’s branch or in your internet banking). Some banks send SMS message upon execution of a transaction. If you have subscribed to such a service for a particular card, then you will receive the activation code in the SMS message from the bank.

You need to enter the generated activation code in order to unblock your application.

15I have a new phone, can I continue using Mobi-B??

In case you are moving to a new mobile phone and preserving your number, you must download Mobi-B again and go through the registration procedure (at an ATM or online). Please use one of the cards that have been previously registered. It is not necessary to use the very first registered card.

Mobi-B will recognize you as an existing client. The system will cut the previous mobile phone’s access to the application and will also transfer your registered cards to the new mobile phone.

16I have a new number, can I continue using Mobi-B?

In case you get a new mobile phone number while you continue using the same device, you need to delete the application from your phone, download Mobi-B from your mobile application store and go through the registration procedure (at an ATM or online) again. Please use one of the
cards that have been previously registered. It is not necessary to use the very first registered card.

Mobi-B will recognize you as an existing client. The system will cut the previous mobile number’s access to the application and will also transfer your registered cards to the new mobile number.

17I have a new number and a new phone, can I continue using Mobi-B?

In case you are moving to a new phone and a new mobile number at the same time, you need to download Mobi-B on your new device from your mobile application store and to go through the registration procedure (at an ATM or online) again. Please use one of the cards that have been previously registered. It is not necessary to use the very first registered card.

Mobi-B will recognize you as an existing client. The system will cut the previous mobile number’s access to the application and will also transfer your registered cards to the new mobile phone.

Please note that if the bank has reissued your card with a new card number due to theft or loss, Mobi-B will not be able to recognize your registration as neither the card, nor the phone number will correspond.

18What to do if my phone gets damaged while my card is locked?

In case you have locked your card from Mobi-B and your phone gets damaged, you need to contact your card's issuing bank for unlocking it.

19What to do if my phone gets damaged while my static CVC/CVV 2 code is forbidden?

In case you have forbidden the usage of the static CVC/CVV 2 code for your card in Mobi-B and your phone gets damaged, you need to download Mobi-B to your new mobile phone from the mobile store and go through the registration procedure again, but only at an ATM, because the CVC/CVV 2 code is not needed for this operation.

Mobi-B will recognize you as an existing client. The system will cut the previous mobile phone’s access to the application and will also transfer your registered cards to the new mobile phone.

You will thereby regain control over the usage of the static CVC/CVV 2 code and will have again the opportunity to generate a dynamic CVC/CVV 2 code for each Internet payment.

20The Cash-M service is not active for my card, what is the reason?

If the "Cash-M Transfer" button is inactive (in gray), this means that your card's issuing bank has not activated the "Cash-M Transfer through Mobi-B" service for cards like yours. Please contact the bank for assistance.

21Does my mobile operator support Mobi-B?

Mobi-B is an application that has nothing to do with your mobile operator. You only need to have mobile Internet enabled, or to be connected to a WiFi Internet network. In case you have not activated the mobile Internet settings of your mobile device, please contact your mobile operator. Please note that the use of mobile Internet is charged in accordance with your operator's pricelist.

22Should I replace my SIM card in order to use Mobi-B?

No. Mobi-B is an application that has nothing to do with your SIM card. The only requirement is for your mobile device to support one of the mobile platforms: Android OS (version 2.3 or higher), iOS (version 6-10), Windows Phone (version 8 or higher), and for you to have downloaded and installed the app.

Contact us

Headquarters

41 Tsar Boris III Blvd.
1612 Sofia

working hours: every working day: 08:30 – 17:30


phone: 0700 199 10 for Vivacom fixed network subscribers - at the price for a single city call

mobile: *9910 for subscribers of mobile networks - at the price for a call within the network, according to the customer's tariff plan

e-mail: office

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